The Ultimate Pet Care Experience

DogsDevotion Terms and conditions

1. Completion of DogsDevotion’s questionnaire and consent form is required prior to first stay with DogsDevotion.

2. Completion of DogsDevotion’s consent form is required before all stays of homeboarding.

3. Trials are required for boarding stays in excess of 3 days. DogsDevotion then reserves the right to cancel your booking of homeboarding dependent on your dog’s behaviour during their trial. DogsDevotion can assist with training issues that arise during their trial stay prior to boarding if this is required. If your dog’s homeboarding stay is cancelled following the trial, your deposit will be not be refunded.

4. Vaccination details

4.1. All pets boarded must be fully vaccinated, and the current vaccination certificate must accompany each pet.

4.2. The vaccination certificate must remain in the possession of DogsDevotion throughout the period of boarding or must be attached to your dog’s profile.

4.3. Failure to provide a valid vaccination certificate for each pet will prevent them from boarding.

4.4. This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations.

4.5. Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza. 

4.6. It is advised but not mandatory that dogs have a current Kennel Cough (Infectious Tracheobronchitis) vaccination.

4.7. If you are administering the kennel cough vaccination, your dog must have this at least 2 weeks prior to arrival at kennels. This is NOT part of your annual booster vaccination.  This is caused by an airborne infection and therefore is outside the control of DogsDevotion.

4.8. DogsDevotion will never knowingly accept a dog with kennel cough, but as incubation can exceed 10 days it may not be detectable prior to arrival. THE OWNER therefore accepts that this hazard exists, especially at busy times.

4.9. If DogsDevotion detects that your dog has kennel cough, your booking may be cancelled but you will remain liable for the boarding fees in full.

4.10. All Animals must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are boarded. These products have varying lengths of effectiveness. Animals that arrive with fleas will be administered such a product and charged to you accordingly.

4.11. An effective Wormer, such as ‘Drontal’ or ‘Panacure’ must have been administered to any Dog prior to boarding. This should be taken at least a week before coming into the Kennels. Please check with your Veterinary Surgery on how long each product will protect your Pet. Please provide further medication if your pet will run out during their stay.

5. Medical Record

5.1. If an animal has a medical condition of any sort, we must be notified at the time of booking.

5.2. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission.

5.3. We reserve the right to refuse any dog that is clearly unwell, or that we consider could be dangerous to our staff.

6. Emergencies

6.1. In the unlikely event your dog becomes unwell during their stay they will be treated by our designated veterinary surgeon.

6.2. THE OWNER accepts that a veterinary surgeon will be called if DogsDevotion deems it necessary and any resulting fees will be payable by THE OWNER prior to collection.

6.3. During the period of boarding, DogsDevotion will exercise every possible care and attention to the welfare and safety of your pet, however DogsDevotion accepts no responsibility for problems outside of their control.

7. Emergency Protocol

7.1. In a case of emergency, the person you have nominated will be contacted via telephone, text and email.

7.2. The designated veterinary surgeon will be contacted and engaged if required as stated above.

7.3. THE OWNER will also be notified by telephone, text and email.

8. Aggressive / Destructive Temperaments

8.1. We do not accept animals with aggressive or destructive temperaments at DogsDevotion.

8.2. In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we may contact you to arrange their removal.

8.3. All damage caused by an animal to any area will be chargeable to the owner.

9. Minimum Age

9.1. DogsDevotion operate a minimum age policy which is dependent on the completion of the initial vaccination course.

10. Diet

10.1. We strongly recommend your Pet be kept on the same diet as at home.

10.2. If DogsDevotion do not stock the food you feed, it is your responsibility to supply enough food for the duration of your Pet’s stay.

10.3. If you don’t supply the food your pet eats normally, DogsDevotion are not held liable for any conditions resulting from change of diet.

11. Bedding & Toys

11.1. We supply plastic hygienic beds, soft bedding or platform bed.

11.2. We request that you provide any soft bedding that you wish your Pet to have during their stay.

11.3. DogsDevotion takes no responsibility for loss or damage to any supplied bedding, leads or toys

12. Deposits

12.1. All customers will be required to pay a non refundable deposit.

12.2. Deposits 

12.3. Training sessions require a 35% deposit

12.4. Homeboarding requires a 35% deposit

12.5. If your dog’s stay is two days or less payment in full is required prior to arrival.

12.6. All deposits are non-refundable.

12.7. A deposit must be paid at the time of booking by either debit card, cash or credit card.

12.8. Deposit payment may be also made by bank transfer but must include your surname and arrival date as the payment reference.

13. Boarding Fees

13.1. THE OWNER is charged for each day including drop off and collection days as full days.

13.2. All outstanding fees must be paid in full on or before the time of drop off.

13.3. Should the stay be extended by THE OWNER for any reason, extra days will be charged at the daily rate.

13.4. If the stay is curtailed, the full price will remain payable, but DogsDevotion, (at their discretion), may offer a refund for unused days, except during busy periods where it is not possible to re-allocate the accommodation. 

14. No Show

14.1. A No-Show is the term used for a booking where you have failed to present your pet/pets for boarding within 48 hours of the first day of your booking.

14.2. In this instance THE OWNER agrees that the booking may be cancelled.

14.3. THE OWNER will be liable in full for all boarding fees and agrees to pay on receipt of the DogsDevotion invoice. 

15. Late Cancellation Charge

15.1. We reserve the right to charge for the whole period originally booked in the event of late cancellation, non-attendance/arrival, or late adjustment to the original period booked.

15.2. Late cancellation or late adjustment of the original period booked, will be classified into two differing categories, based on our likelihood of re-booking the dates in question to another prospective customer: 14 days or less, notice prior to the commencement of boarding.

16. Non Collection

16.1. Any pet not collected within fourteen days of the agreed date of collection may be sent to an animal welfare centre at DogsDevotion discretion unless satisfactory communication is received from THE OWNER within this period.

17. Payment

17.1. All outstanding fees must be paid in full on or before the time of drop off by cash or debit or credit card.

17.2. If your payment is withdrawn or declined you accept full liability for any bank charges incurred, you further agree that DogsDevotion may at their discretion charge an admin fee of 30% of any outstanding balance, if they have to enforce the debt.

17.3. Deposit payment may be also made by bank transfer but must include your surname and arrival date as the payment reference.

GDPR - Personal & Privacy Data

Boarding and training.

Under the Animal Welfare Act 2006 & Animal Boarding Establishment Act 1963 DogsDevotion is required to hold certain personal data on our customers in order to care for their pets and liaise with vet practices. Under the GDPR we are required to take care of such data to keep it safe.

When you make a booking with DogsDevotion, you are entering into a contract with us, in order to properly perform our side of the contract we need to record details relating to you and your pet(s). We will take care of your personal data and only process it fairly and lawfully under the terms of the GDPR.

Payment information.

Revelation Pets is GDPR compliant. For more information please see the Revelation Pets Privacy Policy: https://www.revelationpets.com/privacy-policy

What we collect.

Your Contact details e.g. name, address, phone numbers & email address.

Details of your pets e.g. names, breed, age, vaccination status, and any other veterinary details that we feel necessary.

We keep details of any booking you make or data for a minimum of 2 years post date of stay, a maximum of 6 years from the last stay.

Our website collects cookies to manage your visit.

We do not collect any information which is classified as “sensitive” personal information.

We do not collect information about you from third parties.

How we use your information.

We only collect and use information that is personal to you when it is necessary, fair, and lawful to do so. We will collect and use your information only as detailed below.

You have provided us with the information we need to be able to properly manage your bookings and the boarding of your pets.

Should you decide not to provide us with appropriate contact details etc, we will be unable to provide you with a boarding service.

Your email address will only be used to contact you in relation to your pet service bookings with us. We may send you e.g. booking acknowledgements, invoices, and booking reminders.

Third parties will only be used in the event of a claim, veterinary practices if your pet requires treatment, or if we need to trace the owner of a pet which has not been collected at the end of its boarding contract – see abandonment policy.

Your information is stored and processed on the premises of DogsDevotion.

Our database and its backups are encrypted to protect your information.

Social Media.

When contacting us via social media, whether a public or private message, any personal information you provide through these social media platforms, such as Facebook and Instagram, are governed by the privacy policy of the company providing the platform and not DogsDevotion.

We may use messenger on Facebook as another way of contact during a pets boarding contract with us, this will only be done if you as the owner has used messenger on a previous occasion e.g. confirming bookings/deposits, etc.

Facebook photos will only be taken and published upon the request and consent of you as the owner.